Financial Outcomes

• Cost of poor quality & wastage reduction: Develop evaluation metrics and tracking cost of poor quality across 3P manufacturing units. Take proactive measures to reduce FG rejections and product recalls.

Customer Service

• Customer/Consumer Complaints: Monitor the customer & consumer complaints, prepare detailed root cause analysis and mitigation plan to be prepared for genuine complaints.

Internal Processes

• Q&FS Score, Analytical Compliance of Product & Packaging to FSSAI standard, GMP: Planning and testing of plant internal sample at external lab and review RFT on Monthly basis and Necessary Continuous Improvement Plan to Failures (if any).
• Monitor the Variance between Internal & External Testing results.
• Implement ISO 22000 /FSMS at 3P manufacturing facility and sustain. Drive Good Manufacturing Practices (GMPs) at all Plants.
• Driving FSSC and developing systems to meet export country requirements (FDA) in 3P units based on business requirements.
• Conducting process capability study and other process improvement activities using TQM tools

Innovation and Learning