What are the Key Deliverables in this role ?

Financial Outcomes

• Control on Financial leakage
• Accountable for reporting compliance with minimum standards of Finance Control & Compliance – Framework
• Identifies and manages risk impacting service delivery, finances, statutory requirement and reputational loss for SSC.
• Ensures Business continuity / disaster recovery plans are successfully implemented and tested regularly with Business Assurance team.
• Work with stakeholders to ensure that there are appropriate assurance mechanisms in place to monitor risks and controls
• Bring in best practice from elsewhere.

Customer Service

• Manage relationships and communication with customers
• Manage allocation of work to members of the team, back-up and leave/ absenteeism planning
• Identify potential sensitive issues and escalate it to the appropriate level
• Manages stakeholder expectations against contractual commitments and SLAs applying monthly reporting and the contract as a relationship building tool.
• Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures

Internal Processes

• Improve operational efficiency by exploring new ways of working through process improvements.
• Innovate ways to automate process by rolling out quality initiatives.
• Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT, Productivity and Customer Satisfaction
• Implement better work practices to achieve high standards of work and maintain established work procedures

Provide quality service / advice in accordance with agreed service standards

• Review of Customer Leger / Collection / GL / Reconciliation / Follow up with stakeholders
• Support for Automation / MIS

Innovation and Learning

• Help motivate others in the AR team to achieve targets and performance standards
• Provide coaching and support to help achieve performance expectations.
• Provide advice to colleagues in the team