What are the Key Deliverables in this role?

Financial Outcomes

• Social Media Metrics
• Intranet Engagement metrics

Customer Service

• Partnering with Brand managers and Function Leads

Internal Processes

• Support Social Media Management
• Support Internal Communications Management
• Support Corporate Website Management
• Support Corporate Brand Collateral Management
• Support strengthening of internal processes with stakeholders

Innovation and Learning

• Coordinate with internal stakeholders / SPOCs to gather information for the Company’s corporate social media presence.
• Coordinate with legal and regulatory affairs teams to ensure compliance.
• Coordinate with SPOCs across the company to source new information and create stories for the Intranet; organize monthly connects with SPOCs to align them on active and/ or new series on the Intranet.
• Be the primary point of contact for collating information and executing changes on the corporate website.
• Maintain and update information repository for the corporate communications department.

What are the Critical success factors for the Role?

• Minimum 2 years of relevant experience in internal communication
• Experience in executing social media plans, with a focus on growing and strengthening social media presence.
• Experience in helping plan and execute communication projects, coordinating with multiple stakeholders.
• Excellent comprehension and writing skills
• Experience in effectively coordinating with agencies and relevant internal stakeholders.

What are the Desirable success factors for the Role?

• Natural affinity to build and sustain networks within the company.
• Ability to work collaboratively with various stakeholders and foresee opportunities and challenges.
• Perseverance to follow through with a plan of action.
• Aptitude for learning about the various facets of the Company and its business.
• Ability to articulate ideas into clear communication and messages.
• Ability to innovate to help solve communication challenges.