Function: Investor Relations & Communication

Location: Bangalore

Reporting To:   Associate Director – Vending Business Service

At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!

How does this Job align to our Strategy?

At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.

This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business. The role is responsible for sales of the Beverages category in line with business plan and growth aspiration in conjunction with regional teams. Develop & Implement the Trade Marketing & Distribution Strategy for the organization in coordination with Marketing and Sales Teams in line with Business objectives.

This job is at N-5 level (N corresponds to CEO’s level)

Top dimensions:

Geography: India

Direct reports: 0

Matrix Reports: NA

Type of Role:  Individual Contributor

Primary Stakeholders (Optional): 

Integrated Finance, Service Teams, Sales Finance Teams

What are the Key Deliverables in this role ?

Financial Outcomes

• Spares consumption analysis – inputs to TL & SL for spares purchase indent
• Spares inventory tracking MIS – non-moving spares, consumption data
• Physical asset verification coordination with zones & reconciliation with FAR (once in 6 months)
• Monthly Assets MIS (Pan India) – field working, stock, demo, new machines purchased/inward
• Support cleaning tablets/solution requirement & replenishment at DB & TCPL service centres
• Customer Service
• Weekly service tracker update on PM/BD/TAT status
• Failure analysis & frequent failing machines analysis; inputs to regional service teams
• Weekly report on machine installation/replacement/disconnection
• NPR feedback follow-up with supplier service team & TCPL service team; collate and summarize for review

• Internal Processes
• Weekly machine stock report
• Weekly report on machines Installation, replacement, and disconnection of machines.
• Weekly PM/BD/TAT tracker update
• Monthly Assets MIS – Pan India Field working, Stock machines, demo machines, New machines purchased/inward.
• MIS on Field Engineers productivity & funnel.
• Physical Asset verification coordinating with zones & reconciliation with FAR –Once in 6 months
• Spares consumption analysis – Spares inventory tracking MIS reports, non-moving spare parts, consumption data

• Innovation & Learning
• Failure analysis & frequent failing machines analysis
• FE productivity & funnel MIS
• NPR feedback – Follow-up with supplier service team & TCPL service team, collate and summarize for review

What are the Critical success factors for the Role?

• Any degree/ PG on regular stream
• Advanced proficiency in Ms. Office, Power BI mandatory
• Minimum 3+ years of experience in MIS data/report generation in a Customer Service / After-Sales / Field Service environment.

What are the Desirable success factors for the Role?

• Good communication skills
• Fluency in English, Hindi and any other regional languages
• Experience in Vending / FMCG Service Operations or similar high-volume field service environments (assets, spares, PM/BD/TAT governance).
• Ability to automate recurring MIS using Power Query / Power Pivot / Power BI to reduce manual effort and improve turnaround time.
• A continuous improvement mindset—actively identifying report gaps, proposing new dashboards/metrics, and improving data quality over time.

TCPL Growth Mindset and Behaviors

We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !

We are trailblazers in executing with Excellence … Together as One Team !

We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !

We are Open to Continuously improving … Continuously innovating … For Better !

We live & breathe our Tata Code of Conduct

About Us: At Tata Consumer, we stand ‘For Better.’

Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull.   In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.

The Company has a consolidated annual turnover of ~Rs. 17,811 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com