Manager - Digital, Delivery

Function: Digital

Location: Bengaluru

Reporting To: Associate Director- Digital, Int Ops

Top dimensions:

Geography: Global

Direct reports: 0

Complexity of the role (Optional):

Matrix Reports: NA

Type of Role: Individual Contributor

Primary Stakeholders (Optional): Technical/Business Teams, Project Teams from multiple vendors, Support Teams from vendors and other vertical of the digital teams.

What are the Key Deliverables in this role?

Financial Outcomes

• Lead end-to-end digital transformation projects across delivery and fulfillment functions.
• Plan, implement, and drive the digitalization and optimization of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and other key supply chain delivery functions to streamline operations and enhance efficiency.
• Collaborate with cross-functional teams to define roles, deliverables, and timelines for integrated operations, ensuring alignment of digital initiatives with overall business goals.
• Work closely with business partners to review and confirm solution designs, effort estimates, and timelines, ensuring they meet project expectations.

Customer Service

• Lead IT projects using agile methodologies to ensure rapid, value-driven delivery with precision and adaptability, ensuring we deliver value quickly and pivot even faster when needed.
• Manage multiple transformation initiatives, ensuring timely delivery within budget and quality standards.
• Foster a culture of continuous improvement, where quick decisions and actions are the norm, not the exception.

Internal Processes

• Own end-to-end delivery of integrated operations within enterprise applications, ensuring alignment with strategic business objectives.
• Conduct deep analysis of systems/entities to be integrated, considering end to end aspects.
• Clearly articulate the goals and objectives of integration, ensuring alignment with the overall business strategy.
• Continuously improving the Integration processes to improve its maturity level to best-in-class standard.
• Inform all stakeholders about the project plan, timelines, and expected outcomes to ensure transparency.
• Review integration outcomes and document lessons learned, adhere to PMO processes and governance.
• Effectively engage with internal teams and external partners, ensuring timely follow-ups, smart delegation, and seamless execution to drive project success.
• Ensure transparency by communicating integration plans and outcomes to stakeholders.
• Align with Enterprise Architects to ensure overall application architecture is protected.
• Conduct a review to evaluate the integration process, document lessons learned and identify areas for improvement.
• Adherence to Project Management Office processes.

Innovation and Learning

• Continuously learn and contribute to maintaining a best-in-class SCM landscape that delivers sustained business value.
• Work closely with business and transformation leaders to gain ground-level insights and translate them into actionable tech strategies.

What are the Critical success factors for the Role?

• Engineering Graduate/MBA with 5–10 years of experience, including 5+ years in Supply Chain, Logistics, or Digital Transformation roles.
• Proven track record of leading at WMS, TMS, Logistics and SCM integration projects in cross functional environment.
• Ability to translate business needs into technology solutions.
• End-to-end ownership of integrated operations and applications.
• Implement strong project management practices to keep the integration on time, within budget, and in scope. Safeguard the integrity and security of data during and after the integration.
• Ability to understand business processes and requirements to ensure that SCM solutions align with company goals and deliver value.
• Strong background in project management, business analysis, and stakeholder engagement.
• Experience with analytics and reporting tools to support supply chain insights and integration performance.
• Ability to lead and collaborate with cross-functional teams, fostering a productive and inclusive work environment.
• Self-motivated and interested in innovation led working atmosphere

What are the Desirable success factors for the Role?

• Experience in FMCG domain.
• Proven ability to collaborate effectively while driving both business-as-usual operations and digital transformation initiatives for integrated operations.
• Strong understanding of the fast-moving consumer goods (FMCG) sector, enabling alignment of digital initiatives with the unique dynamics of supply chain and consumer demands in this industry.
• Capability to drive, transform and execute deliverables and integration strategies that are tightly aligned with business objectives and enterprise IT architecture, ensuring sustainable and future-ready digital ecosystems.