Function: Ecommerce

Location: Bangalore

Reporting To:  VP & Head – Ecommerce

At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!

How does this Job align to our Strategy?

At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.

This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business. The role is responsible for overseeing the strategic development, sales, and business relationships with stand-alone modern trade chain accounts across the country. This role be responsible for managing and optimizing the operational processes for modern trade channels. This role requires strong coordination with internal teams, external partners, and key stakeholders to ensure seamless execution of sales, supply chain, and merchandising strategies.

This job is at N-4 level (N corresponds to CEO’s level)

Top dimensions :

Geography: India

Direct reports: 3

Complexity of the role (Optional) :

Matrix Reports : NA

Type of Role : People Manager

Primary Stakeholders (Optional) : India Sales, category teams & Demand Planning teams.

What are the Key Deliverables in this role?

E-commerce Operations & Fulfillment:

• Oversee end-to-end order processing, from placement to last-mile delivery, ensuring high accuracy and efficiency.
• Manage 3PL logistics, warehouse operations, and dark stores for rapid order fulfillment.
• Ensure adherence to SLAs for delivery timelines, returns, and refunds across all e-commerce platforms.

Inventory & Supply Chain Management

• Develop and execute inventory planning strategies to minimize stockouts and excess inventory.
• Optimize demand forecasting and inventory replenishment based on sales data and seasonal trends.
• Work closely with procurement, manufacturing, and distribution teams to align supply with demand.

Marketplace & D2C Operations:

• Manage operations for leading e-commerce marketplaces (Amazon, Flipkart, BigBasket, Blinkit, Zepto, etc.) and D2C channels.
• Ensure compliance with marketplace policies, pricing strategies, and operational guidelines.
• Drive operational efficiency for quick commerce platforms to meet ultra-fast delivery requirements.

Customer Experience & Order Management:

• Monitor and improve post-purchase customer experience, ensuring timely order fulfillment and hassle-free returns.
• Reduce order cancellations, delivery failures, and return rates through data-driven insights.
• Enhance customer support processes in collaboration with CRM and customer service teams

Technology & Process Optimization:

• Work with tech teams to implement e-commerce backend optimizations.
• Identify and implement automation tools for order management, warehousing, and logistics.
• Use analytics and dashboards to track key KPIs like fulfillment rate, OTIF (On-Time In-Full), and return percentage

Leadership & Cross-functional Collaboration:

• Lead and mentor a team of e-commerce operations managers, warehouse staff, and logistics partners.
• Collaborate with marketing, finance, and IT teams to drive e-commerce growth and profitability.
• Drive strategic initiatives to enhance operational efficiency and scalability.

What are the Critical success factors for the Role?

• Bachelor's/Master’s degree in Business, Supply Chain, Operations, or a related field.
• 8+ years of experience in e-commerce operations, logistics, or supply chain management, preferably in FMCG.
• Proven track record of managing large-scale e-commerce operations, including quick commerce.
• Strong understanding of warehouse management, demand planning, and logistics optimization.
• Excellent leadership, problem-solving, and analytical skills.
• Ability to work in a fast-paced environment and manage multiple stakeholders.

What are the Desirable success factors for the Role ?

• Experience handling operations for FMCG brands on quick commerce platforms like Blinkit, Zepto, Instamart.
• Strong knowledge of e-commerce regulations, compliance, and taxation in FMCG.

TCPL Growth Mindset and Behaviors

We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !

We are trailblazers in executing with Excellence … Together as One Team !

We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !

We are Open to Continuously improving … Continuously innovating … For Better !

We live & breathe our Tata Code of Conduct

About Us: At Tata Consumer, we stand ‘For Better.’

Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull.   In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.

The Company has a consolidated annual turnover of ~Rs. 15,206 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com