Function: Quality Assurance & Regulatory Affairs

Location: Kalaburagi

Reporting To: Senior Manager - Quality Assurance, Packaged Foods

At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!

How does this Job align to our Strategy?

At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.

This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our Core Business. The role involves implementation of quality control activities at the unit as per laid down protocol, for in-coming RM/PM, in-process & final product for Packaged Foods.

This job is at N-5 level (N corresponds to CEO’s level)

Top dimensions:

Geography: India

Direct reports: NA

Complexity of the role: CFA’s, 3P Units in the region, Stakeholder management.

Matrix Reports: NA

Type of Role: Individual Contributor

Primary Stakeholders: Manufacturing, Contract Manufacturer, Logistics

What are the Key Deliverables in this role?

Financial Outcomes

Cost of poor quality & wastage reduction: Develop evaluation metrics and tracking cost of poor quality across 3P manufacturing units. Take proactive measures to reduce FG rejections and product recalls. 

Customer Service

Customer/Consumer Complaints: Monitor customer and consumer complaints regularly. Contact the customer to understand the complaint in detail and provide clarification regarding the process, product, and nature of the issue. For genuine complaints, prepare a detailed root cause analysis along with a mitigation plan.

Internal Processes

• Q&FS Score, Analytical Compliance of Product & Packaging to FSSAI standard, GMP: Planning and testing of plant internal sample at external lab and review RFT on Monthly basis and Necessary Continuous Improvement Plan to Failures (if any), Monitor the Variance between Internal & External Testing results. Implement ISO 22000 /FSMS at 3P manufacturing facility and sustain. Drive Good Manufacturing Practices (GMPs) at all Plants. Driving FSSC and developing systems to meet export country requirements (FDA) in 3P units based on business requirements. Conducting process capability study and other process improvement activities using TQM tools.

Innovation and Learning

• Lead and inspire the team of plant quality team by identifying the gaps and define the strategy for capability interventions at the plant level. Implement KAIZEN and continuous process improvements at the units.
• Develop specialized training initiatives and offer resources that improve employees' abilities in continuous improvement practices, data analysis, and creative problem-solving methods.

What are the Critical success factors for the Role?

• Master’s/bachelor’s degree in food technology and or equivalent life sciences background
• Min 3 years of relevant work experience in quality management/ operations in similar food processing units (Pulses/Dry fruits).
• Experience in working with third party business models.
• Experience of preparing and implementing FSSAI / HACCP / FSMS in food processing facility.
• Imparting training to educate the shop floor employees on GMP/Food Safety/FSSC 22000 requirements/ FSSAI requirements.
• Kannada/Hindi speaking candidate.

What are the Desirable success factors for the Role?

• Knowledge of HACCP, Food safety management systems and GMP guidelines with Auditing skills
• Good leadership quality, analytical and communications skills with ability to manage multiple stakeholders.
• Creative and effective problem solver, sound and reliable judgment, and unquestionable integrity.
• People manager, focused on capability building of quality team members
• Proficiency in SAP, excel, power point & word.
• Robust problem-solving capabilities, emphasizing data analysis and troubleshooting.

TCPL Growth Mindset and Behaviors

We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !

We are trailblazers in executing with Excellence … Together as One Team !

We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !

We are Open to Continuously improving … Continuously innovating … For Better !

We live & breathe our Tata Code of Conduct

About Us: At Tata Consumer, we stand ‘For Better.’

Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals.

Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull.   In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.

The Company has a consolidated annual turnover of ~Rs. 15,206 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com