ESSENCE OF ROLE- Key Responsibilities

1

Process Delivery (50%)

• Analyse accounts master, cost/ profit centre
• Review of SLAs and standards of the team
• Update processes, SOX, SLAs, standards in the system
• Review and approval of financial statements for statutory and regulatory reporting purposes
• Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures
• Control the processing requirements within their area
• During start-up phase, provide “hand on” General Ledger Accounting for complex transactions

2

Exceptional Handling (10%)

• Identify potential sensitive issues and escalate to the appropriate level
• Act as a first point of contact for escalation and resolve reconciliation issues escalated by team members
• Perform Root cause analysis for SLA noncompliance and take corrective action
• Analyse and manage exceptions arising out of Auto posting of accounts
• Manage exceptions arising out of batch interface
• Support HR in recruitment

3

Training & Mentoring (10%)

• Motivate R2R team members to achieve team targets and performance standards
• Coach and support team members to achieve performance expectations
• Provide advice to colleagues in the team on technical areas
• Support HR in recruitment

4

Reporting (10%)

• Communicate assignments, milestones and deadlines to the team and the individuals based on Tower Lead’s instructions
• Provide information to the Tower Lead on work accomplishments, problems, progress in work processes, individuals and team needs
• Report Process Dashboards on various performance metrics internally to the R2R Tower Lead

• Presentation of results and explanation of performance with Finance teams

5

Quality Assurance and SLA Adherence (10%)

• Improve operational efficiency by exploring new ways of working through process improvements
• Innovate ways to automate process by rolling out quality initiatives
• Adherence to the Key Performance Indicators (KPIs) agreed with the business in Accuracy, Productivity and Customer Satisfaction
• Implement better work practices to achieve high standards of work and maintain established work procedures

• Provide quality service/ advice in accordance with agreed service standards

6

SOX Compliance and Control (10%)

• Resolve queries from Internal and External Auditors and Quality related audits