ESSENCE OF ROLE- Key Responsibilities

Process Delivery (50%)

• Validate and approve payment proposals
• Reconciliation of vendor / customer accounts
• Manage individual team members performance, identifying the training needs of the team and ensure nominations
• Manage allocation of work to members of the team, back-up and leave/ absenteeism planning
• Allocating tasks/ duties to others within a team and ensuring cohesive team working
• Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures
• Manage relationships and communication with customers

Exception Handling (10%)

• Refer to cases which need to be sent to legal department
• Perform Root cause analysis for SLA non-compliance and take corrective action
• Identify potential sensitive issues and escalate it to the appropriate level
• Act as a first point of contact for escalation and resolve issues with P2P processes escalated by his team

Leadership & Mentoring team (10%)

• Help motivate others in the AP / P2P team to achieve targets and performance standards
• Provide coaching and support to help achieve performance expectations
• Provide advice to colleagues in the team
• Support HR in recruitment

Reporting (10%)

• Communicate assignments, milestones and deadlines to the team and the individuals based on Tower Lead’s instructions
• Provide information to the Tower Lead on work accomplishments, problems, progress in work processes, individuals and team needs
• Report Process Dashboards on various performance metrics internally to the Tower Lead
• Presentation of results and explanation of performance with Finance teams

Quality Assurance and Process Improvement (10%)

• Improve operational efficiency by exploring new ways of working through process improvements
• Innovate ways to automate process by rolling out quality initiatives
• Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT, Productivity and Customer Satisfaction
• Implement better work practices to achieve high standards of work and maintain established work procedures
• Provide quality service/ advice in accordance with agreed service standards

Compliance and Internal Controls (10%)