Tata Consumer Products Ltd.
About the Job: Vending Service Area Manager – Vending Business
Function: Investor Relations & Communication Location: Bangalore Reporting To: Associate Director – Vending Business Service
At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!
How does this Job align to our Strategy?
At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.
This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business. The role is responsible for sales of the Beverages category in line with business plan and growth aspiration in conjunction with regional teams. Develop & Implement the Trade Marketing & Distribution Strategy for the organization in coordination with Marketing and Sales Teams in line with Business objectives.
Where do you come in as?
This job is at N-5 level (N corresponds to CEO’s level)
Head – Investor Relations & Communication
Group CFO
MD & CEO
Vice President – Vending Business
Associate Director – Vending Business Service
Vending Service Area Manager – Vending Business
Top dimensions:
Geography: India
Direct reports: 0
Matrix Reports: NA
Type of Role: Individual Contributor
Primary Stakeholders (Optional):
Integrated Finance, Service Teams, Sales Finance Teams
What are the Key Deliverables in this role ?
Financial Outcomes
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Track the Engineers movement on daily basis and monitor their productivity.
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Prioritize and allocate the service complaints and ensure 100% closure with less than 4 Hrs TAT.
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Ensure 100% effective PM for all field working machines as per norms.
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Manpower cost per machine per annum (Pm & BD) below Rs.9000
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Maintain spares cost per machine per annum from 2 year (OOW) below Rs.15 K
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Customer Service
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Plan periodical maintenance based on the cuppage as recommended by OEM.
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Execution of machine installations and disconnections as per the requirement of sales.
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Visit Key customers and meet/connect with the admin /F&Bs for their feedback on services & corrective action
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Field visit to check product quality and audit machines for PM effectiveness.
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Provide technical support to key customers with flexibility in working Hrs.
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Internal Processes
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Break down Call Analysis & Error Analysis – Implement the corrective action plan to reduce breakdown calls.
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Assign refurbishment task to Service HUB Engineer on need basis to support new installations.
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Spares stock – Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares.
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Ensure proper utilization of spares and accounting of spares consumption in system..
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Innovation & Learning
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New Engineers recruitment, training (off-site & on-site) based on IDT matrix & improve competency to achieve 90% FTR.
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Asset tracking & Service quality Management - Reconcile with FAR (Quarterly), track machine movement & record the machine inward/outward - Geo tag, app based tracking
What are the Critical success factors for the Role?
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Diploma with min 8+ years of experience in similar Coffee vending service
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BE/B.Tech with min 6+ years of experience in coffee vending service
What are the Desirable success factors for the Role?
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Strong stakeholder management
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Installation & disconnection knowledge to manage execution as per sales requirement and avoid repeat issues post installation
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Customer handling capability for key customer visits, escalation prevention and service assurance
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Strong technical troubleshooting capability to support major breakdown calls & repeated failures for quick closure
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Flexibility in working hours to provide technical support to key customers when required
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Good Communication Skill
TCPL Growth Mindset and Behaviors
We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !
We are trailblazers in executing with Excellence … Together as One Team !
We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !
We are Open to Continuously improving … Continuously innovating … For Better !
We live & breathe our Tata Code of Conduct
About Us: At Tata Consumer, we stand ‘For Better.’
Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull. In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.
The Company has a consolidated annual turnover of ~Rs. 17,811 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com