IT Consultant

Function: IT / Applications / Business Systems

Location: Eaglescliffe

Reporting To: IT / Business Systems Lead or relevant functional manager

At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!

How does this job align to our strategy?

This role supports our strategy by enabling reliable, efficient and future-ready IT application solutions that improve how our teams work and how we serve our customers. By partnering with stakeholders to understand business needs, identifying practical technology solutions and ensuring successful delivery of application projects, the IT Applications Consultant helps drive operational excellence, continuous improvement and innovation across the organisation.

Where do you come in?

You will come in as a trusted IT applications expert, working closely with business stakeholders and technical teams to understand requirements, shape the right solutions and ensure applications are delivered effectively. You will play a key role in improving system performance, supporting change and helping teams work smarter through reliable, practical and future-focused technology solutions.

You will also act as an operational IT business partner, supporting site teams with application solutions, compliance requirements and technology input into operational and capital projects. The role will help connect business requirements with practical system improvements, ensuring solutions are reliable, well governed and embedded effectively with users.

Top dimensions:

Global Grade: GG5

Geography: United Kingdom / Eaglescliffe site, with support to wider TCPL sites where required

Direct reports: None

Type of Role: Individual Contributor / Operational IT Business Partner

Primary Stakeholders: Operations, Supply Chain, Finance, HR / People Team, Site Leadership Team, Central IT, Digital teams, external vendors and third-party providers

What are the Key Deliverables in this role ?

Financial Outcomes

• Support cost-effective application delivery through robust project planning, accurate scoping, resource estimation and risk management.
• Track and support benefits realisation by ensuring application projects deliver measurable business value, efficiencies and process improvements.

Customer Service

• Build strong relationships with stakeholders, acting as a trusted advisor to ensure application solutions align with business needs and customer outcomes.
• Support change management and user adoption through communication, training, go-live support and post-implementation review.
• Partner with Operations, Finance, Supply Chain, HR and other teams to deliver practical, user-friendly solutions aligned to business priorities.
• Build user confidence and capability through training, guidance and practical support, ensuring colleagues and managers can use systems effectively.

Internal Processes

• Collaborate with stakeholders to gather requirements, define functional specifications and translate business needs into practical IT application solutions.
• Oversee development, testing, implementation and issue resolution to ensure solutions meet design standards, quality expectations and operational requirements.
• Support service continuity by ensuring applications remain stable, incidents are managed effectively and business disruption is minimised.
• Maintain clear documentation, process maps, change logs and audit-ready records to support effective governance and knowledge transfer.
• Work effectively with third-party vendors and external providers to support application delivery, issue resolution and ongoing service performance.
• Clarify and support the application scope for the site, including business applications, operational systems, reporting tools, manufacturing or site systems, workflow tools and cloud-based platforms where applicable.
• Ensure projects follow agreed governance, change control, testing, sign-off and handover processes before implementation.

BAU Application Ownership & Support

• Own and support key factory applications, including Bcapp, CDC Factory, Mainsaver, WinTA, Crystal Reports, RDTs, Cape, Blue Cieleo and related systems.
• Ensure all application support activity follows agreed GIS processes, governance and escalation routes.
• Maintain application availability, reliability and performance to support day-to-day factory operations.
• Manage incidents, escalations and service issues, ensuring timely resolution and minimal business disruption.
• Work with business stakeholders to assess, prioritise and deliver change requests and system improvements.
• Identify and recommend upgrades, patches and enhancements to improve application performance, security and usability.
• Support audits, resolve findings and implement corrective actions to strengthen system compliance and control.
• Maintain and support application interfaces, IDOCs and integrations to ensure accurate and reliable data flow between systems.
• Plan and complete failover testing to protect business continuity and confirm system integrity.

Innovation and Learning

• Stay updated on emerging technologies, cloud platforms and development best practice to identify opportunities for improvement and innovation.
• Identify opportunities to simplify processes, automate manual tasks and improve reporting, data visibility and decision-making across the business.
• Ensure accurate data, reporting outputs and system insights support effective business decision-making and continuous improvement activity.

Health & Safety / Compliance Accountability

• Ensure application solutions meet cyber security, access control, data protection, documentation and Tata Code of Conduct requirements, with clear technical specifications, user guides and training materials where required.

What are the critical success factors for this role?

• Bachelor’s degree in Computer Science, Information Technology or a related field, with proven experience in IT consulting, application development, implementation and support.
• Strong stakeholder management and communication skills, with the ability to translate business requirements into clear system improvements.
• Good understanding of application support, incident management, change control and service continuity.
• Ability to manage priorities across business-as-usual support, improvement activity and project delivery.

What are the desirable success factors for this role?

• Relevant qualifications or certifications such as ITIL, Agile, PMP, Prince2 or technology-specific certifications.
• Experience with reporting tools, databases and cloud-based applications, such as Crystal Reports, SQL/NoSQL databases and cloud platforms.
• Knowledge of project delivery methodologies such as Agile, Waterfall or hybrid delivery approaches.

TCPL Growth Mindset and Behaviors

We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !

We are trailblazers in executing with Excellence … Together as One Team !

We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !

We are Open to Continuously improving … Continuously innovating … For Better !

We live & breathe our Tata Code of Conduct 

About Us: At Tata Consumer, we stand ‘For Better.’ 

Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull.   In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.

The Company has a consolidated annual turnover of ~Rs. 17,618 Crs (£15,257,188) with operations in India and International markets. For more information please visit www.tataconsumer.com