ESSENCE OF ROLE- Key Responsibilities

Allocation Processing

• Allocate received payments to respective customer accounts
• Process direct debit returns, contact and follow up with customer
• Receive and process payment advise
• Interact through email and telephone with the retained market teams to agree on the monthly payments

Receivables processing

• Receive and check the post billing information & credit memo
• Process deferred payments and instalment plans
• Perform AR closing and bad debts write-offs
• Perform proactive cash collection

Payment Processing

• Perform direct debit of bills to customer accounts

Customer Response

• Send account statements, on requisition
• Follow up with customers by mail/ phone for overdue accounts to ensure timely payment
• Send monthly statements to roaming partners who have a net credit balance

Quality Assurance & SLA compliance

• Adherence to process SLAs
• Adhere to quality assurance guide and maintain high levels of quality while delivering services to respective circles
• Ensure client satisfaction as per pre-defined levels for the process

SOX compliance and Internal controls

• Maintain documents relating to SOX Compliance and Internal Controls

Teamwork & Communication

• Displaying good team player skills by involving self in extracurricular activities in the SSC
• Responsible for own learning and development with guidance from team leader / manager
• Ensure a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with other working groups
• Effective communication of issues across the SSC and working groups