Business Manager - Foodservice

Function: Sales – UK Commercial

Location: Home-based

Reporting To:  Business Manager - Foodservice

At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!

How does this Job align to our Strategy?

At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.

This job opportunity closely aligns with our strategic pillars: Strengthening & accelerating our core business, Creating a future-ready organization, and exploring new opportunities.

The role will be responsible for defending and growing our foodservice business, working closely with some of the UK’s most important foodservice wholesalers and end operators.

Top dimensions:

Geography: UK

Direct reports: N/A

Complexity of the role (Optional): UK role focused on influencing external change with our foodservice wholesalers & End Operators to drive our defined KPI’s.  This role focuses primarily on our UK Tea Business (Tetley & Teapigs).

Matrix Reports : NA

Type of Role: Individual Contributor

Primary Stakeholders (Optional): Sales Team , Marketing Team, Foodservice Wholesalers & End Operators

What are the Key Deliverables in this role ?

Financial Outcomes

• Achieve defined financial and share targets for defined customer base by growing existing business and winning new business in conjunction with the Senior Business Manager

Customer Engagement

• Full account responsibility for the Caterfood Group, delivering agreed financial, volume and trading objectives
• Building strong customer relationships through regular commercial meetings, sales team engagement, supply chain engagement, depot engagement, trade events and exhibitions to deliver trading objectives.
• Identifying and converting new business opportunities across our Contract Caterers via extending range or new stockists
• Leading the execution of marketing and activation plans within end operator sites, ensuring high‑quality, consistent delivery
• The management of key customer admin completed in a detailed and timely manner

Internal Processes

• Supporting the business manager on key administrative tasks including forecasting, invoicing, customer rebates & weekly sales calls
• Working cross‑functionally with internal teams to ensure customer needs are met and opportunities are maximised
• Support quarterly account plan reviews and share customer insight that might impact our strategic thinking
• Support brand planning cycle internally and externally

Innovation and Learning

• Gather valuable information on customers, competitors, market trends, personnel, and relays it back to the relevant TCP team(s).
• Act as the balanced voice of your customers
• Find effective new ways of doing things; challenges the status quo, breaks down barriers to drive the business forward
• Address and resolve day-to-day issues as they arise or recommend escalation to the Senior Business Manager if needed for resolution, utilizing innovative thinking where appropriate
• To learn and understand the account management fundamentals via  training  and coaching from your line manager

What are the Critical success factors for the Role ?

• Experience in an FMCG sales role within the Foodservice or Wholesale channel
• A tenacious, self‑starting and result-driven mindset
• Strong relationship‑building skills, with the ability to influence at multiple levels & roles (Non-Exec)
• Solid commercial awareness and a problem‑solving, solutions‑focused approach
• The ability to manage & prioritise multiple tasks across a broad customer base
• Good communication and presentation skills
• Good attention to detail with confidence working both independently and as part of a wider team
• Strong IT literacy
• A full UK driving license and flexibility to travel

What are the Desirable success factors for the Role ?

• Experience working with Bidfood, Brakes or Food Service End Operators
• Experience  managing a P&L

TCPL Growth Mindset and Behaviors

We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !

We are trailblazers in executing with Excellence … Together as One Team !

We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !

We are Open to Continuously improving … Continuously innovating … For Better !

We live & breathe our Tata Code of Conduct 

About Us: At Tata Consumer, we stand ‘For Better.’

Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s global portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull.   In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.

The Company has a consolidated annual turnover of ~Rs. 13,783 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com & www.tatatrade.co.uk/