What are the Key Deliverables in this role?

Financial Outcomes

Cost of poor quality & wastage reduction: Develop evaluation metrics and tracking cost of poor quality across 3P manufacturing units. Take proactive measures to reduce FG rejections and product recalls. 

Customer Service

Customer/Consumer Complaints: Monitor customer and consumer complaints regularly. Contact the customer to understand the complaint in detail and provide clarification regarding the process, product, and nature of the issue. For genuine complaints, prepare a detailed root cause analysis along with a mitigation plan.

Internal Processes

• Q&FS Score, Analytical Compliance of Product & Packaging to FSSAI standard, GMP: Planning and testing of plant internal sample at external lab and review RFT on Monthly basis and Necessary Continuous Improvement Plan to Failures (if any), Monitor the Variance between Internal & External Testing results. Implement ISO 22000 /FSMS at 3P manufacturing facility and sustain. Drive Good Manufacturing Practices (GMPs) at all Plants. Driving FSSC and developing systems to meet export country requirements (FDA) in 3P units based on business requirements. Conducting process capability study and other process improvement activities using TQM tools.

Innovation and Learning

• Lead and inspire the team of plant quality team by identifying the gaps and define the strategy for capability interventions at the plant level. Implement KAIZEN and continuous process improvements at the units.
• Develop specialized training initiatives and offer resources that improve employees' abilities in continuous improvement practices, data analysis, and creative problem-solving methods.