What are the Key Deliverables in this role?

Customer Service

1. To ensure that the OTIF and Fill Rate meets the set targets.
2. To drive Health and Safety Process at CFAs- FSSAI, FSSC 22000 & ISO 45001 standards.
3. To ensure all the Legal compliances including quality compliances.
4. To drive PDP implementation as per the plan
5. To manage timely delivery & service to All Channels (GT/MT/E Com /QCom/Pharma)

Internal Processes

•  To manage Tata Salt Packing operations as per the Sales plan as per the required quality standards.
•  Handling racking operations and inventory processes
•  Ensure Legal compliance at CFA’s.
•  Ensure compliance as per FSSC : 22000  & ISO : 45001 standards at CFAs.
•  Dispatch Monitoring, Drive servicing of orders and effective management of daily / weekly vehicle movements.
•  Ensure all customer orders are serviced on time.
•  Ensure timely loading/unloading of vehicles.
•  Warehouse and Inventory Management.
•  Monitor and adhere to warehouse norms, actively look for optimizing warehouse space & usage.
•  Managing delivery & service to Modern Trade/Ecom as per appointment schedule.
•  Audit Adherence to Audit plans and closure of findings.
•  Achieve OTIF and Fill Rate Targets and Analysis of daily performance.
•  PDP Implementation and its Adherence
•  MIS management. Ensure regular reporting from CFAs and monitor KPIs
•  CFA and Logistics cost Optimization through effective negotiation.
•  Regular/Need based CFA visits to monitor the performance of packaging & machines, H&S and Quality Compliances.
•  Drive Supply Chain performance and KPIs.
•  Drive GMP Practice

Innovation and Learning

Audit Adherence to Audit plans and closure of findings. To maintain secondary Transportation Master Data and MIS reports and ensure timely reporting of key metrics from CFAs.

Ethical Considerations: Stay updated on advanced technologies on industries surrounding for process improvement in secondary logistics. Foster a culture of smooth operations within the organization.

What are the Critical success factors for the Role?

• Engineering or MBA in Degree (Preferably MBA /B. Tech/B E).
• Minimum 3+ years of experience in FMCG and expertise in managing secondary logistics, order management and warehousing operations.
• Intermediate/Advanced MS office and SAP working knowledge is a must.
• Good communication & stakeholder management skill.
• Willingness to travel.

What are the Desirable success factors for the Role?

• Prior Experience of secondary logistics operations and Racking operations
• Analytical and problem-solving abilities, with a focus on delivering actionable insights and innovative solutions.
• Understanding of Quality Management / Good Warehousing Practices