What are the Key Deliverables in this role?

Financial Outcomes

• Cost of poor quality & wastage reduction: Tracking Cost of poor quality and taking initiatives to reduce the same.
• Monthly tracking and ensuring the overall cost is with-in the budgeted.

Customer Service

• Reviewing & analyzing the Consumer complaint that is received at consumer portal. Initiating investigation & root cause analysis to prevent repetitive complaints in the system. Implementation of CAPA.
• Ensuring Vendor quality compliances and coordinating with units for product quality and food safety compliances.

Internal Processes

• Responsible to ensure that plants are complying the Regulatory requirement in terms of FSSAI, Legal Metrology, USFDA Registration, SID Filling, etc.
• Ensuring the Internal and External testing Compliance of all products as per Specs and customer requirements.
• Ensuring that all FSMS Standards requirements are fulfilled, Implemented, documented & sustained.
• Assessing the Plant Performance on regular basis through MIS/Daily reports/Inspection results.
• Responsible for maintaining GMP/GWP across process premises.
• Ensuring and conducting internal quality audits, including documentation review and closure of action points derived.
• Responsible for developing SOP’s and ensure the operations team is trained on the same.
• New Product/process changes - conducting trials and highlighting the quality and food safety related challenges and escalating for actioning.
• Responsible for ensuring Supplier Quality and tracking the performance of the suppliers.
• Responsible for SAP related activities in process quality function.

Innovation and Learning

• Conducting Internal training on food safety and Quality for the team.
• Responsible to develop and sustain Food Safety culture.
• Problem solving and taking initiatives / Kaizens to solve the problem and motivating team for the same.

What are the Critical success factors for the Role?

• Graduate in science background, Food Tech, B. Tech or equivalent.

6+ years of relevant work experience in quality management/ New product development in similar food processing units.

What are the Desirable success factors for the Role?

• Demonstrated knowledge on Quality and Global Food safety standards, FDA standards.
• Demonstrated experience of working with multiple stakeholders both internal and external.
• Experience in Frozen, Retorted and Culinary products.