What are the Key Deliverables in this role?

Financial Outcomes

• Cost of poor quality & wastage reduction: Tracking Cost of poor quality and taking initiatives to reduce the same.
• Budgeting for the QA function of the Unit and ensuring the overall cost is with-in the budgeted.

Customer Service

• Reviewing & analyzing the Consumer complaint that is received at consumer portal. Initiating investigation & root cause analysis to prevent repetitive complaints in the system. Implementation of CAPA.
• Coordinating with certifying bodies like FSSC, Halal etc., for the Audit coordination & closure compliance for the unit.
• Ensuring Vendor quality compliances and coordinating with units for product quality and food safety compliances.

Internal Processes

• Responsible for ensuring that plants are complying with the Regulatory requirement in terms of FSSAI, Legal Metrology, USFDA Registration, SID Filling, etc.
• Ensuring the External testing Compliance of all products as per FSSAI requirements.
• Ensuring that all FSMS Standards requirements are fulfilled, Implemented, documented & sustained.
• Assessing the Plant Performance on a regular basis through MIS/Daily reports/Inspection results.
• Responsible for maintaining GMP/GWP across process premises.
• Ensuring and conducting internal quality audits and closure of action points derived.
• Responsible for developing SOP’s and ensure the operations team is trained on the same.
• New Product/process changes - conducting trials and highlighting the quality and food safety related challenges and identifying and implementing solutions for mitigating the same.
• Responsible for ensuring Supplier Quality and tracking the performance of the suppliers.
• Responsible for SAP related activities in process quality function.

Innovation and Learning

• Mapping & Developing team competencies with Road map and guiding team with knowledge and individual training.
• Conducting Internal and external training on food safety and Quality for the team.
• Responsible to develop and sustain Food Safety culture.
• Problem solving and taking initiatives / Kaizens to solve the problem and motivating team for the same.

What are the Critical success factors for the Role?

• B. Tech Food Tech or equivalent, M.Sc. (Food science, Life Sciences or Applied Sciences etc.)
• 10+ years of relevant work experience in quality management/ New product development in similar food processing units.
• Good verbal and written communication with ability to manage multiple stakeholders.
• Knowledge of FSMS, BRCGS, certification related activities; and FDA and a lead auditor in FSMS.
• Experience of handling distribution quality, market quality operations
• Qualified Food Safety Lead Auditor
• Experience in Food Products & FMCG

What are the Desirable success factors for the Role?

• Good understanding of QMS of a large-scale MNCs
• Knowledge of HACCP, Food safety management systems and GMP guidelines - certified auditor for FSMS.
• Good communications skills with the ability to manage multiple stakeholders.
• Creative and effective problem solver, sound and reliable judgment, and unquestionable integrity.
• People manager, focused on capability building of quality team members