Tata Consumer Products Ltd.
About the Job: Service Hub Engineer – Vending Business
Function: Investor Relations & Communication Location: Mumbai Reporting To: Associate Director – Vending Business Service
At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!
How does this Job align to our Strategy?
At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.
This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business. The role is responsible for sales of the Beverages category in line with business plan and growth aspiration in conjunction with regional teams. Develop & Implement the Trade Marketing & Distribution Strategy for the organization in coordination with Marketing and Sales Teams in line with Business objectives.
Where do you come in as?
This job is at N-5 level (N corresponds to CEO’s level)
Head – Investor Relations & Communication
Group CFO
MD & CEO
Vice President – Vending Business
Associate Director – Vending Business Service
Service Hub Engineer – Vending Business
Top dimensions:
Geography: India
Direct reports: 0
Matrix Reports: NA
Type of Role: Individual Contributor
Primary Stakeholders (Optional):
Integrated Finance, Service Teams, Sales Finance Teams
What are the Key Deliverables in this role ?
Financial Outcomes
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Refurbish the disconnected/old machines to make it look like new and keep them ready for new installations.
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Test and calibrate the machines before moving for installation.
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Service and recondition the defective serviceable parts like PCB’s, pumps, motors etc., for re-use in machines.
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Support Field Engineers on major breakdown calls & repeated failures to avoid escalation and quick closure.
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Customer Service
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Support Virtual Response Centre (VRC) to resolve service complaints through video calls
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Absentee cover to Field service Engineers.
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Support bulk installations.
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Internal Processes
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Test and calibrate the machines before moving for installation.
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Service and recondition the defective serviceable parts like PCB’s, pumps, motors etc., for re-use in machines.
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Coordinate with Field Engineers for required Spares support.
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Innovation & Learning
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Plan and conduct monthly technical training to the new and Field Engineers at the Service Centre to improve their competency.
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Provide training on new machines/models to Field Engineers
What are the Critical success factors for the Role?
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Diploma with 5+ years in Field service of Coffee machines
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BE/B. Tech with 3+ years of experience in similar coffee vending machines
What are the Desirable success factors for the Role?
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Hands-on experience in machine refurbishment and pre-install readiness (testing, calibration, cosmetics)
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Strong technical troubleshooting capability on coffee vending machines (electrical, mechanical, electronics)
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Good Communication Skill
TCPL Growth Mindset and Behaviors
We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !
We are trailblazers in executing with Excellence … Together as One Team !
We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !
We are Open to Continuously improving … Continuously innovating … For Better !
We live & breathe our Tata Code of Conduct
About Us: At Tata Consumer, we stand ‘For Better.’
Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull. In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.
The Company has a consolidated annual turnover of ~Rs. 17,811 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com