Tata Consumer Products Ltd.
About the Job: Service HORECA QC Lead – Vending Business
Function: Investor Relations & Communication Location: Delhi Reporting To: Associate Director – Vending Business Service
At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!
How does this Job align to our Strategy?
At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.
This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business. The role is responsible for sales of the Beverages category in line with business plan and growth aspiration in conjunction with regional teams. Develop & Implement the Trade Marketing & Distribution Strategy for the organization in coordination with Marketing and Sales Teams in line with Business objectives.
Where do you come in as?
This job is at N-5 level (N corresponds to CEO’s level)
Head – Investor Relations & Communication
Group CFO
MD & CEO
Vice President – Vending Business
Associate Director – Vending Business Service
Service HORECA QC Lead – Vending Business
Top dimensions:
Geography: India
Direct reports: 0
Matrix Reports: NA
Type of Role: Individual Contributor
Primary Stakeholders (Optional):
Integrated Finance, Service Teams, Sales Finance Teams
What are the Key Deliverables in this role ?
Financial Outcomes
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Analyze repeated failures, factors attributing to machine failure and take corrective action. (Full Service or replace the part/machine)
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Evaluate the PM effectiveness of the site Engineer - thereby reducing the customer complaints
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Resolve the technical snags (if any) without delay
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Calibrate and check the parameters in the machine attributing to the product quality
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Check water quality -TDS, power supply, product temperature, Adjust/tune - Grind size, grammage as per the recommended settings
Customer Service
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Ensure product quality meets customer expectations.
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Audit the coffee vending machine on technical aspects - to ensure and confirm the machine performance as per the OEM standards & to assure best product quality.
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Visit the new installed machine -Check product quality, machine performance & branding.
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Meet the F&B Manager / Facility manager for feedback and to assure the best customer service.
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Take NPR feedback Customer feedback from all the FS (3 months) & Key OCS customers once in 6 months
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Keep the customer feedback forms filed properly – with call sheets of closure for negative remarks on coffee quality & temperature.
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Meet the F&B Manager / Facility manager for feedback and to assure the best customer service.
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Internal Processes
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Perform structured technical audits on coffee vending machines to confirm performance vs OEM standards.
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Keep the customer feedback forms filed properly – with call sheets of closure for negative remarks on coffee quality & temperature.
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Support HORECA channel demos & Events/Exhibitions
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Schedule the training program for machine users at Star Hotels
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Innovation & Learning
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Schedule & conduct weekly training to improve the competency of site Engineers (based on IDT)
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Conduct training on coffee blends, machine model wise product quality settings & Parameters
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What are the Critical success factors for the Role?
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Diploma with 8+ years in Field service of Coffee machines
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BE/B.Tech in EEE/Mechanical/ECE streams with 5+ years of experience in similar coffee vending machines
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What are the Desirable success factors for the Role?
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5 – 8 years of experience in Coffee vending machines service only.
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Coffee knowledge, technical expertise in coffee vending machines only preferred
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Proficiency in advanced Ms. Office
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Fluency in English and any other regional languages
TCPL Growth Mindset and Behaviors
We are obsessed about keeping Consumers & Customers first in our hearts – that’s why we are here !
We are trailblazers in executing with Excellence … Together as One Team !
We take Ownership of our business …delivering value for our Stakeholders .. no Compromises !
We are Open to Continuously improving … Continuously innovating … For Better !
We live & breathe our Tata Code of Conduct
About Us: At Tata Consumer, we stand ‘For Better.’
Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of ‘For Better ‘through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company’s portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O’Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull. In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products.
The Company has a consolidated annual turnover of ~Rs. 17,811 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com