ESSENCE OF ROLE- Key Responsibilities

Organizational tasks

• Oversee the sourcing of candidates while maintaining an optimum Turnaround time
• Manage sourcing and the key recruitment activities along with the pre-hire onboarding experience
• Manage employee joining tasks which include communication to relevant functions of the new joiner
• In charge of contract of employment/offer management for the new hire employees
• Ensure all escalated issues are resolved on a timely basis

Leadership & People Management

• Actively participate in leadership team and develop skills of own team
• Provide regular, constructive feedback to maximize positive impact of individual team member’s talent
• Ensure that there are no blockages to the provision of the future capability requirements
• Educate and increase the SSC team awareness of the Group governance and control procedures and processes, ensuring total adherence
• Set and measure KPIs for the team

• Promote a ‘customer centricity’ and ‘partnership approach’ to develop strong relationships with other working groups

Quality and Process Improvement

• Improve operational efficiency by exploring new ways of working through process improvements 
• Innovate ways to automate process by rolling out quality initiatives 
• Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT, Productivity and Customer Satisfaction 
• Implement better work practices to achieve high standards of work and maintain established work procedures 
• Provide quality service/ advice in accordance with agreed service standards 

Compliance and Internal Controls

• Ensure proper documentation for Internal controls and requirements
• Liaise and support in the internal audits 
• Resolve queries from Internal and External Auditors and Quality related audits 

Reporting

• Communicate assignments, milestones and deadlines to the team and the individuals based on Tower Head’s instructions  
• Provide information to the Tower Head on work accomplishments, problems, progress in work processes, individuals and team needs 
• Report Process Dashboards on various performance metrics internally to the Tower Head